Quality and Environmental Policies

Environmental Policy

Demco Europe is a market leading library and educational resources company based in Hoddesdon, Hertfordshire.  The Environmental Management System covers the resource section which is based in Hoddesdon and the interiors section based in Rushden.

 

Demco believes it has an important duty to ensure good environmental performance in all its business operations and to provide the necessary organisation, commitment and training to fulfil this obligation. The top management firmly believes in, and is committed to, monitoring and improving environmental performance, prevention of pollution and protection of the environment.

 

Demco Europe is Committed to:

 

Incorporating environmental responsibility into all business processes by planning environmental protection, reviewing and developing policy, by setting targets and reviewing and auditing performance.

 

Utilising the best available techniques to comply with the requirements of existing and new compliance obligations, and encouraging those working for, or on behalf of, Demco to meet the same standards.

 

Implementing a systematic waste management programme to ensure responsible management of our own wastes encouraging reuse and recycling to minimise disposal to landfill. We shall dispose of our wastes in strict compliance with legislation.

 

Where practicable we shall set objectives and targets that will be monitored and reviewed to drive continual improvement of the Environmental Management System and enhance environmental performance.

 

To the development and maintenance of an open dialogue culture which will include the communication of this environmental policy to our employees, suppliers, customers, sub-contractors and other interested parties.

 

DEMCO will promote its environmental objectives and will respond positively to enquiries and suggestions from both inside and outside the company.

 

All employees have responsibilities for policy implementation by participating and contributing to its success through their actions and suggestions.

 

This policy has been defined and endorsed by top management to ensure that it is appropriate to the purpose, context, nature, scale and environmental impact of the companies operations.

 

Quality Policy

 

Demco Europe is a market leading library and educational resources company based in Hoddesdon, Hertfordshire.  The Environmental Management System covers the resource section which is based in Hoddesdon and the interiors section based in Rushden.

 

Top Management and staff are committed to providing a service that consistently meets customers and applicable requirements. Demco aims to enhance customer satisfaction through the effective application, and continual improvement, of a Quality Management System.

 

The Quality Management System is consistent with ISO 9001 and its purpose is to ensure the Demco’s objectives for continual improvement and commitment to Quality is maintained, therefore satisfying the needs and expectations of its customers.

 

Demco personnel have a responsibility to ensure that the customer receives a quality service, and that they demonstrate a high level of competence at all times.   Demco’s services and systems are designed, engineered and managed to meet the customers’ requirements.

 

Demco is committed to ensuring all personnel have the necessary competence and training to perform their duties. The Quality Policy is understood by and communicated to all staff within the Company. It is the responsibility of Top Management to investigate any quality problems and ensure that corrective action and/or preventative action is implemented as soon as possible. Senior Management shall also ensure customer requirements are determined and met, therefore enhancing customer satisfaction.

 

To achieve the above the Company’s Quality System and Quality Objectives are reviewed at regular intervals for continuing suitability, to ensure it is meeting the customer’s needs.

This policy has been defined and endorsed by top management to ensure that it is appropriate to the purpose, context and strategic direction of Demco.


Will Hinks

Managing Director

September 2017