Gresswell respects the privacy of its online users and only gathers personally identifiable names, addresses, email addresses, and other data when voluntarily submitted to us by a customer in order for us to fulfil an order or a catalogue request. Email addresses are used for routine correspondence between Gresswell and our customers, as well as to send product and information updates to customers who have requested to receive them.

We try to keep your information accurate at all times. However should you become aware that any information held is not up to date please email , phone (01) 473 5220 or fax us on (01) 473 5221 and we will amend your records accordingly. If you are a registered online customer you can also amend your details by signing in to ‘My Account’.

We undertake not to provide you with any communication that you have not opted for. If you don’t wish to receive communication by one or any of the following methods: email, post, fax or telephone, please change your preferences at ‘My Account’ or alternatively contact our Customer Services.


We use Secure Sockets Layer (SSL) encryption to ensure all personal information, including credit card and personal details stay safe during and after an online transaction. We use Sage Pay as a secure payment gateway to handle and process all credit card transactions.

How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https.'

If you have ordered online from other sites you have this software and should not experience any problems ordering with Gresswell. In case you experience trouble completing your shopping process because your browser software does not support the SSL technology, print out a Purchase Requisition and either email, fax or call us with your order. This is intended to give you the utmost protection and total peace of mind.

Gresswell is a trading name of Demco Europe Ltd, registered office Grange House, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT. Your data will be stored on our host server by our parent company DEMCO  Inc. 4810 Forest Run Road, P.O. Box 7488, Madison, Wisconsin, USA.

Secured By Sage Pay


As of May 24th, 2012

The purpose of this policy is to show our commitment and compliance with the EU ePrivacy regulations that have been created to protect the privacy of individuals online.

Protecting your privacy is of upmost importance to us, and so with the information given in this policy we wish to ensure that you are fully aware of the cookies we use and what the purpose of each cookie is, allowing you to make a fully informed choice about your acceptance of cookies from our site.

We endeavour to keep this policy up-to-date in accordance with any changes either to our cookies or the details of the EU regulations relating to protecting your privacy online in order to achieve full privacy compliance for all visitors to our website.

Cookie Policy

What is a cookie?

A cookie is a small piece of data that is sent from a website to the browser you are using, and sometimes may be stored to your hard-drive. A cookie cannot read data from your hard-disk, or read other cookie files used by other sites, and they do not damage your system in any way.

Almost all websites use cookies in some shape or form to manage and maintain essential functions on a website and remember your personalisation choices such as language or form data, or how many search results you wish to see on a page. Cookies are also used for tracking web user’s browsing habits anonymously.

Click here to find out more about cookies and their uses.


What do we use cookies for?

Below is a list of the cookies we have on our site.

Cookie name


Further information


Allows our web server to maintain a session for the duration of your visit to our site.

This cookie is essential for functions that depend on visiting pages or taking actions in particular sequence, such as sending a catalogue request or contact form. This cookie is deleted when you close your browser, or after a period of inactivity.


Allows our website to recognise if you are visiting our site from another country where we also have a website in order to give you the option of using that other website instead.

This session cookie is important for providing you information that may be beneficial to you with regards to ordering or finding information about our products and services. This cookie is deleted after you close your browser, or after a period of inactivity.


Allows you to log in and stay logged into your account on our site.

This cookie recognises you as an authenticated user of our website. It will be deleted after you close your browser or choose to log out.


Keeps an anonymous record of how you and other visitors use our website.

These cookies are created by Google Analytics software that we use on our website to keep a record of how you use our site. This allows us to monitor whether something is not working as it should, and to improve areas that need more work. All data we collect through Analytics is strictly anonymous, meaning that we are unable to identify individual visitors. Please see below for more information on how Google collects the data and what your options are to opt-out from this.





Provide anonymous location information to Google.

These cookies are 3rd party cookies used by us with Google to provide you with correct delivery settings when you choose your location on our Shopping Basket.



 Only applicable if you are logged into your Google account while browsing the web.

These cookies are used by Google to collect anonymous data of your geographical location and browsing habits if you are signed into your Google account on your browser. You may change your privacy settings directly through your own Google account.




None of the cookies on our site store any private or sensitive data without the full protection of data encryption of Secure Socket Layer (SSL) technologies. Every time you log into your account on our website and view pages containing your personal information, or go through the checkout those pages are protected by SSL. Please see our Online Security & Privacy Policy for more details of what this means.


Cookies that are necessary to the functioning of our website

Cookies on our site that are used to remember items you have added to your shopping basket, or on contact or catalogue request forms are vital to the functioning of our website. Other necessary cookies include the sign-in function and full checkout process.

Because the cookies used in these areas are essential to our website’s processes, you are deemed to have automatically agreed to the setting of specific cookies when you accept the use of the sign-in functionality.


What is Google Analytics, and why do we use it?

Google Analytics is a free website tracking software provided by Google that allows businesses such as ours to collect anonymous information about your journey on our site. This information helps us to spot any problems on our website as well as to continuously improve your experience on our site.

Google Analytics uses Secure Socket Layer (SSL) technologies to protect the collection of data from being accessed or used by any 3rd parties. In addition, as per Google Analytics Privacy Policy none of the data collected can be used to identify individual users.


Google Analytics Opt-out Browser Add-on

Google has created a browser add-on you can download to your own web browser to prevent any websites, including ours, from being able to collect information on your visit to any website that uses Google Analytics to track customer journeys.

To find out more and to download the add-on, please click here.


Changing your web browser’s cookie settings

You can also change your cookie settings on your web browser, depending on the browser and version you are using. Please note that limiting the acceptance of cookies may limit the operations or functions of a website. 

Please see more details on your browser’s help pages as the settings vary through each browser.


If you have any questions…

If you have any further questions or concerns, or would like further clarification on how we use cookies on our site please don’t hesitate to contact us on

You can also read our full Online Security & Privacy Policy